Refund and Cancellation Policy

EasyReview is software delivered online. Your account, QR codes, and dashboard are available as soon as a payment goes through, so payments are final once access is active.

This policy covers EasyReview, EasyMenu, and EasyStory plans, the Quick Trial, and physical items we ship, such as QR standees, QR stickers, and NFC cards (including EasyProfile cards). EasyCash is free and involves no payment.

Payments for plans and the Quick Trial are non-refundable, in full or in part. This applies whether or not the account is used, and includes cases such as:

• Unused days left in a billing period, or an unused Quick Trial.
• A change in business plans, closing or selling the business, or no longer needing the service.
• Being unhappy with results, or expecting a feature that the plan does not include.
• Moving to a lower plan before the current period ends.

You can cancel a plan at any time. Your access continues until the end of the period you have already paid for, and you will not be charged for the next period.

If a plan renews automatically, cancel before the renewal date to avoid the next charge. A renewal that has already been charged is not refunded.

Your QR links and settings stay in your account, so you can pick up again by choosing a plan later.

Physical items are printed or programmed for your business, with your QR code and details, so they cannot be returned or refunded once an order is placed.

If an item arrives damaged, does not work, or is printed with the wrong details because of our mistake, we will replace it at no cost. To request a replacement:

• Contact us within 7 days of delivery.
• Share photos of the item and its packaging, and your order details.
• Keep the original item until we confirm the replacement.

We refund charges that should not have happened, such as a duplicate payment for the same order, a charge made after you cancelled because of an error on our side, or a charge for a plan you did not choose because of a technical fault.

Report a billing error within 30 days of the charge. Approved refunds go back to the original payment method. The time it takes to appear depends on your bank or payment provider.

If we suspend or close an account for breaking our Terms of Service, misuse, or unlawful activity, no refund is due for any remaining period.

Please contact us before raising a dispute or chargeback with your bank. Most billing questions are quicker to settle with us directly. While a dispute is open, we may pause the account until it is resolved.

Nothing in this policy limits any right to a refund or remedy that you have under the consumer protection laws that apply to you.

We may update this policy from time to time. The date at the top of this page shows when it last changed. Changes apply to payments made after that date.

For billing questions, replacements, or billing errors, email support@easyreview.com or message us on WhatsApp at +91 76708 28646. Include your registered email or phone number, your business name, and the payment or order details so we can help quickly.